Terms and Conditions

1. Scope and agreement

These Terms and Conditions apply to all offers, services and contracts concluded with Wiango – regardless of whether the customer is based in Germany, Thailand or any other country. Deviating terms of the customer are only valid if confirmed by us in writing.

By using our services or confirming a booking, you accept these Terms. We reserve the right to update these Terms; the version valid at the time of booking applies.

2. Types of services

Wiango provides the following services:

• Rental of motorcycles, scooters and vehicles
• Transfer and transport services
• IT, technical and electrical services
• Consultation and on-site work

Availability may be limited due to weather, maintenance or holidays. We will inform you early and offer suitable alternatives where possible.

3. Booking and conclusion of contract

Bookings can be made via website, email, phone, WhatsApp or LINE. The contract becomes binding only once we confirm it in writing.

You must provide complete and correct information. Changes afterwards require our approval and may incur extra costs.

4. Prices and payment

All prices are stated in Thai Baht unless stated otherwise and include applicable tax.

We may require a deposit or advance payment. Accepted payment methods are stated in the offer. Additional work not agreed originally will be invoiced separately.

5. Right of withdrawal and cancellation

Consumers resident in the European Union have a 14-day right of withdrawal for distance contracts, except for services already performed, rental of vehicles or fixed-date services.

Cancellation rules:

• 14+ days before start: full refund minus reasonable processing fees
• 3–13 days before start: max 50% refund
• less than 3 days or no-show: no refund

We will try to offer alternative dates where possible.

6. Provisions for vehicle rental

The renter must hold a valid driving licence recognised in Thailand. Check the vehicle before collection and report any damage immediately.

Handle the vehicle carefully, use it only as intended and return it at the agreed time and condition. You are responsible for all traffic violations during the rental period.

7. Obligations of the customer

You must follow all applicable laws, especially those of Thailand. Inform us immediately of any problems or changes.

Fines, fees or claims arising in your responsibility are payable by you.

8. Liability and insurance

We are fully liable for intent, gross negligence, injury to life or health and mandatory legal requirements. In all other cases, liability is limited to foreseeable typical damages.

Insurance cover for rentals follows the rental agreement. Damage caused by negligence, misuse or breach of these Terms is not insured and is your responsibility.

9. Data protection

Personal data is only collected and used as needed for the contract, communication or legal duties. Data will not be shared with third parties unless legally required.

See our separate Privacy Policy for full details.

10. Intellectual property rights

All content, images, brands and materials remain the property of Wiango. Use or reproduction requires our written permission.

11. Applicable law and jurisdiction

Law of the Kingdom of Thailand applies, excluding UN Sales Convention. Mandatory consumer protection laws of your country of residence in the EU remain valid.

Place of jurisdiction is Wiango registered location if legally permitted. Invalid clauses do not affect the rest of these Terms.

12. Contact information

Wiango
Wiang Pa Pao, Chiang Rai, Thailand
Email: info@wiango.com
Website: www.wiango.com

We reply during normal business hours as soon as possible.